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Shipping & Returns

Order Status

You will receive an order confirmation once your order has been successfully processed. Once your payment has been accepted and your order has shipped, we will notify you of the tracking details by email.

 

Shipping

Most orders of in-stock products ship within 24-36 hours*. All US orders are shipped with USPS unless another option has been selected at checkout. Tracking details will be available. We reserve the right to choose the type of shipping method for orders that qualify for free shipping. Rush shipping (FedEx 2 Day and Next Day) is available and can be selected upon checkout.

 

International Orders

KidWild ships worldwide. If your country is not listed at checkout please send us an email so we may add your country to the checkout system. All international orders are shipped with USPS First Class and may take 6-12 business days to arrive, excluding processing time at customs, depending on the destination. Please be aware that KidWild is not responsible for any taxes, duties, or customs fees imposed upon shipments to other countries. In addition, we have no control over how long your package is held up at customs which will increase total shipping time. All customs forms will be filled out accurately to reflect the total value of your products and your shipment will always be marked as 'merchandise'. All international orders are final and cannot be returned or exchanged.

 

Payment Options

We accept Visa, MasterCard, American Express and PayPal. We do not accept checks or money orders.

 

Sales Tax

Applicable sales tax will be charged on total merchandise, including shipping & handling fees, where applicable, for orders shipped within Colorado.

 

Returns & Exchanges

KidWild offers a 30-day return policy for all US orders, meaning the returned item(s) need to be postmarked within 30 days of original purchase date in order to qualify for an exchange or store credit. All returns must be pre-authorized by contacting hello@kidwild.com. All items must be in new, unused, and unwashed condition. We are not responsible for returns lost in transit and therefore urge you to ship with a tracking number or delivery confirmation and insure your shipment for the full retail amount. If you send your package outside of the 30 day window, we reserve the right to reject your return. Customers are responsible for shipping costs for returning products unless the item has been verified to be defective or the incorrect item has been sent by our shipping department.

Items can be returned for an exchange or store credit only unless the item is defective. Please include a copy of the Return Authorization Form  and indicate whether you’d like to exchange or receive store credit for your returned item(s). KidWild cannot credit shipping fees. 

All returns will be reviewed upon receipt and need to be in new condition. If the item is determined to have been worn, washed, is missing labels and/or hangtags we will not be able to process your return. In that case return shipping will need to be facilitated by the customer.

All sale items are final and cannot be returned or exchanged. Current return processing takes between 2-5 business days.

 

Defective or Incorrect Item

If you are returning an item that was damaged upon receipt or have received the wrong item please notify us within 48 hours of delivery by email with a description and images of the issue to hello@kidwild.com. Defective item claims cannot be accepted after 48 hours of order delivery.

 

Incorrect Shipping Information 

If a package is returned to KidWild Organics due to an incorrect shipping address provided by a customer, the customer will be responsible for the return shipping cost as well as the re-delivery cost. KidWild Organics is not responsible for packages delivered incorrectly or lost due to incorrect shipping information provided by a customer

 

Order Cancellation

A 2.7% credit card fee will be charged in the event of cancellation of items that have not been shipped. Shipped items cannot be cancelled.

 

* Please expect some shipping delays around most US public holidays and Black Friday / Cyber Monday. 

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